Please review our practice policies. Submitting your appointment request confirms you have read and accepted these terms:

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Medical Records: To provide the best care, we need your pet's medical history before their first visit. Please email them to coventrymobilevets@gmail.com or ask your previous vet to forward them.

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Deposits: We require a deposit of $50 to reserve your appointment. This will be credited to your final invoice at checkout. We can provide an estimate over the phone or by email without a deposit. 

 

Cancellations: We value your time and ours. Please give us at least 24 hours' notice for cancellations. Late cancellations will incur the $50 deposit fee. If we are already en route or arrive and cannot gain entry, the travel fee will also be charged. If cancelling >24 hours prior to your reserved appointment, your deposit will be refunded in full.

 

Payment: Payment is due at the time of your visit. We accept cash, credit cards, and checks (for returning clients only). Please note we do not accept CareCredit. Estimates are available upon request.

 

Overdue Accounts: Returned checks carry a $25 fee. A service charge of 2% per month will apply to any late payments. Clients are responsible for any collection or legal fees incurred.

 

Scope of Care: We are a mobile service and do not perform 24-hour emergency care or hospitalization. Please see our list of local emergency clinics for urgent needs.

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Rabies Vaccination: In line with CT Regulation § 22-339b, all pets over 12 weeks of age must have a current rabies vaccine. If you cannot provide signed proof of vaccination or an exemption letter from the State Veterinarian, we can administer one during the exam.​